Terms & Conditions

The Terms and Conditions herein are applicable any time you access our website or purchase goods directly from it.

This agreement is:

Between

The Company TONIDO TECH (SA0201308-X)

A701, Level 7, Block A
Mentari Business Park
Jalan PJS 8/5
46150 Petaling Jaya
Selangor
MALAYSIA

and

The Customer

Hereafter called “the Customer” and “TONIDO TECH” or “the Company”.

1) Item

The aim of the present Terms and Conditions is to provide a clear definition of the sales conditions between TONIDO TECH and its Customers. Under the terms of this agreement, the Customer is understood to be any person or legal entity having made purchases on the website www.tonidotech.com, should this be or not, an individual. In the event that the terms of this agreement are different in so much as it relates to the quality of the customer, such a difference would be expressly stated.

a) Application field

The present Sales Terms and Conditions govern the sale of goods available on www.tonidotech.com on the date the order is placed.
Application of said Terms and Conditions begins at the moment the order is placed, whether through the Internet, by e-mail, by telephone, by fax or posted mail. Should the terms of this agreement differ due to the manner in which the order was placed, such a difference would be expressly stated.

b) Territoriality

The use of TONIDO TECH site and any contracts formed are governed by Malaysian law.
It is expressly mentioned that should a dispute occur, an out-of-court settlement is to be favoured by the parties.

c) Capacity to make agreements

As the acquisition of goods available on the websites of TONIDO TECH is not a commonplace act, so any Customer of TONIDO TECH declares that he/she has the capacity to contract the terms hereafter, i.e. he/she is emancipated or has legal majority and is not under the protection of any by-laws.

d) Customer Acceptances

Submitting the order means the Customer automatically accepts the present Terms and Conditions. These Terms and Conditions are applicable with the exclusion of any other terms, except by written agreement signed by the parties.
Purchasing by e-mail, telephone, fax, or posted mail implies the acceptance of the present Terms and Conditions found herein as well. These Terms and Conditions are available for reading on the website. They can be sent by e-mail, fax, or posted mail upon request.

e) Amendment to the Terms and Conditions of Sale

The present Terms and Conditions are subject to amendments at any time. It is important that the Customer reads them on a regular basis. Each version is specifically dated. Orders are therefore governed by the online Terms and Conditions in effect at the time orders are placed.

f) Product Specifications

TONIDO TECH endeavours to give clear and thorough information in regard to the presentation of the goods’ essential technical specifications via each product’s specification sheet.

TONIDO TECH may also include, on each of the specification sheets, links to articles that refer to the goods in question or to the manufacturer’s website directly.

Our Product Management Team endeavours to provide all the items on the website with the corresponding image. However, should an esthetical difference appear, this would have no consequences on the main technical specifications of the product.

Confirmation of online details can be obtained by contacting the Company’s round-the-clock Customer Care department by telephone or e-mail.

Unless otherwise stated on the website, all items sold by TONIDO TECH are brand new, sealed & comes in a retail packaging.

The available goods comply with the Malaysian law currently in effect, as well as with the standards applied in Malaysia.

TONIDO TECH tries to ensure that the Customer is provided with a user’s manual in his/her mother tongue. However, it may occur that such a manual may only be available via an electronic medium (Compact Disk) or downloadable from the Internet.

g) Discounts and gifts

Gifts are offered in relationship to the main item purchased. Gifts are listed on the description sheet of the items in question. Should the Customer refuse the gifts the Company offers him/her, he or she cannot claim any discount or compensation, as TONIDO TECH will consequently incur the cost of the fees related to the gifts.
Gifts are not subject to warranty, return or refund.

h) Price

i) Prices are shown in Malaysian Ringgit (RM), shipping fees may or may not be included depending on the product information.

ii) TONIDO TECH’s prices being in constant evolution, the prices shown are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during 7 days after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order.

iii) All prices are clearly disclosed provided there are no obvious typographical errors.

iv) Delivery fees:
Delivery fees are charged according to the estimated weight (carrier rule of weight-volume ratio) of the parcel (packaging and gifts included) & the delivery places in Malaysia. Delivery fees could be free of charge on specific marketing campaigns.
Should the Cash-on-Delivery shipping method be available for the product, be aware that the cost of this service is included in the delivery fee. This cost cannot be contested if the service is completed.

i) General

i) The use of TONIDO TECH site and any contracts formed are governed by Malaysian law.

ii) TONIDO TECH shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of TONIDO TECH’s obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

iii) TONIDO TECH’s liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

iv) A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

v) If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

TONIDO TECH may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

vi) You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

vii) TONIDO TECH reserves the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

ix) There are from time to time links on our website to third party websites which we believe may be of interest to you. TONIDO TECH does not have any control over the content of these websites nor can it be liable in respect of anything contained on these websites.

x) These terms and conditions govern the entire trading relationship between you and TONIDO TECH and will remain in force for the duration of our trading relationship.

xi) All intellectual property rights (including use of trade marks) shall be solely owned by TONIDO TECH. You are permitted only to use material on this website as expressly authorized by TONIDO TECH or its licensors.

xii) Any unauthorized use of material on this site is strictly prohibited.

xiii) These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.

2) Orders

a) Placing an order

Should the Customer be an individual, he/she can place an order with TONIDO TECH whether from the website, by telephone, e-mail, fax or posted mail.
Should a Customer place an order from the website, he/she is to directly fill in the check-out form with his or her own personal data. TONIDO TECH invites the Customer to proof-read his/her form several times before validating an order. TONIDO TECH is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address, should the form be incorrectly filled-out.

b) Order Acknowledgement

An automatic order acknowledgement e-mail is sent to the Customer provided that the e-mail address does not contain any mistakes.

c)  Order Cancellation

i) A Customer can cancel an order at any time, unless it has already been invoiced. If so, and if the Customer really does not want the items he ordered, the Customer must nonetheless accept the parcel, not open it and send it back to TONIDO TECH at his/her own expense. Should the Customer decide not to accept the parcel anyway, 2 times of the original shipping fees will be deducted from the total refunded amount.
In the event that the Customer ordered through the TONIDO TECH website, he or she can cancel his/her order by telephone, fax or e-mail.
If another method was used by the customer to place an order, he or she must contact TONIDO TECH’s sales department to cancel it. Unless otherwise specified on an item, no penalty fee will be applied for a cancellation.

ii) Bank Transfer, Credit Card/Debit Card or PayPal Order Cancellation

Pre-payment by Bank Transfer/Credit Card/Debit Card/PayPal:

·      Products are in stock

Should a Customer wish to cancel a partly or fully pre-paid order while products are in stock, TONIDO TECH will refund 96% of the total amount paid by the customer within 7 working days. The remaining 4% is to account the fee needed by our payment gateway provider.

·      Products are out of stock

Should a Customer wish to cancel a partly or fully pre-paid order while products are not in stock, TONIDO TECH will refund 100% of the total amount paid by the customer within 7 working days. We will absorb the fee charges since we are reliable for our own inventory and to maintain maximum quality of service.

d) Items availability

While stocks last, our items are available and our prices are applicable as long as they are featured on our website.

Customers may obtain more information by phone, email or fax.

Should an item become unavailable, it would be expressly stated on the related web pages. Depending on the article’s status, any of the following statuses could appear: “Out Of Stock”, “2 – 3 Days”, and “Pre-Order”.

In the event that TONIDO TECH is unable to ascertain information from its suppliers regarding a product, the Company will inform the Customer of the delay by email. The Customer will have the option of cancelling his/her order or switching to an alternative item recommended by TONIDO TECH. In any case, no penalty fees will be charged for cancelling the order.

Items included in our Special Offers from time to time are available while stock last.

3) Payment

Should the Customer pay by credit card, his/her card will be charged regardless whether the goods are shipped. This is under the control of our payment gateway partner which is iPay88 and thus we do not have such control over it. Should the order be partly shipped, full amount will be charged. Governed by its own discretion TONIDO TECH reserves the right to decline an order.

a) Payment Methods        

Payment methods are as follows:

i) Bank transfer directly to TONIDO TECH via Maybank or CIMB (recommended).

ii) iPay88 – A payment gateway providing local bank transfer options (Bank Islam, CIMB, Hong Leong, Maybank, Public Bank, RHB Bank) AND local credit card payment for MasterCard & Visa (coming soon).

iii) PayPal: Payments by bank transfer are compulsory for amounts exceeding RM1,000.

PayPal payments will be processed in Malaysian Ringgit (RM) and the applicable conversion rate needs to be paid by the customer.

Please note: MasterCard and Visa’s policies require users to choose between their currency conversion procedure and PayPal’s currency conversion. If you choose PayPal to do your currency conversion, you cannot hold MasterCard or Visa responsible for any matter related to the conversion. If you choose MasterCard or Visa to do your currency conversion, you cannot hold PayPal responsible for any matter related to the conversion.

PayPal is not a currency dealer and therefore must purchase foreign currencies from its bank. PayPal receives a quoted wholesale rate from its bank (twice a day) and adds a 2.5% spread above this rate to determine the exchange rate applied to transactions that involve a currency conversion.

b) Defaulting On Payments

TONIDO TECH reserves the right to refuse a delivery or honour an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress.

c) Antifraud Controls

Information related to a Customer’s order is subject to anti-fraud controls (on credit card, PayPal accounts and any other method of payment).

TONIDO TECH receives the data related to the Customer’s order. Should a Customer decide not to transmit the required data, it would hinder the processing of his/her order.
Should non-payment occur due to the fraudulent use of a credit card, a PayPal account or any other method of payment, the data related to the order and the fraudulent payment will be registered on file. Any suspicious or abnormal declaration is also subject to specific anti-fraud treatment.
Furthermore, TONIDO TECH can be led to ask the Customer for additional necessary documents to process the order, i.e. proof of address, ID card and some other legal documents.

d) Retention of title

Merchandise remains vested with TONIDO TECH until complete payment of the delivered goods is made. This being said, upon delivery of the goods to our warehouse, the above mentioned provision does not protect the customer from the risk of loss or deterioration of the goods due to the retention of the title clause, and it equally does not protect the customer from the risk of eventual damage to the merchandise.

4) Invoice

The order form filled out online by the Customer cannot be considered as an invoice neither the email received by the Customer.

Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. The physical invoice should be kept carefully as it will be used for future reference (e.g. warranty claim).

A digital copy of each invoice is registered in TONIDO TECH’s data base.

5) Timing & Deadlines

a) Processing time

Orders placed through the Internet are processed Monday to Saturday according to the principal of “first in, first out.”
The processing time is subject to the payment method (customers must take into account the lead-time required for bank transfers to arrive), stock availability, and internal company procedures. Processing times may therefore vary from a few minutes to several days.

b) Transporting time

This depends on the carrier the Customer chooses.
TONIDO TECH informs Customers that the announced delivery times and schedules are reported by carriers. These times are not guaranteed and are only made available as a point of information.
Furthermore, such delivery times do not cover Sundays and Public holidays. They also depend on the accuracy of the delivery address provided by the Customer and his/her presence on the delivery day.
A reminder of these delivery times is included in the order form of the checkout page.

c) Delivery time

In the event that the goods ordered are in stock, the delivery time is equivalent to the processing time plus transport time.
Should the goods ordered not be in stock, processing and transportation time should be added to the time needed for the goods to arrive.
Should the initial delivery time be exceeded, the Customer will be informed of a new time as soon as TONIDO TECH has been informed. Consequently the Customer will have the option of choosing between the cancellation and/or the refunding of the order (for payment by bank transfer).

6) Shipment

a) Packaging

Items to be shipped are packaged in compliance with high standards & quality. The procedures and methods used are subject to evolve with the explicit aim of optimizing packaging and customer satisfaction.

b) Confirmation

When a Customer orders through TONIDO TECH websites, providing the e-mail address is correct, he/she receives an automatic shipping pre-set email notifying him or her of the shipment.

c) Tracking

The Customer is able to track their parcel on the carrier’s website, thanks to a parcel tracking number which is issued at the close of each business day. The tracking number is made available to the Customer via email.

The system of parcel tracking depends on the carrier and is under its responsibility. TONIDO TECH holds no responsibility neither for mistakes found on the carrier’s websites, nor for the carrier’s website malfunctions, which could prevent the Customer from tracking his or her parcel.

d) Logistics

TONIDO TECH currently works only with Pos Malaysia. Additional carrier will be added from time to time.
The Customer is free to choose the carrier he/she wishes to work with when placing his or her order. It should be noted however, that all carriers do not cover the same geographic areas. Hence, depending on the delivery location, available carriers may not be the same. Lastly, available couriers will vary according to the total amount and quantity of goods contained in parcels.

7) Delivery

a) Delivery address

Items are sent to the address given on the order form by the customer. Should the shipping address differ from the billing address, the Customer is to give both addresses on the order form and the parcel will be shipped to the shipping address specifically indicated on the form.

b) Customer absence on the delivery day

Depending on the circumstances and the carrier’s policy, the Customer may find a note card in his/her mailbox indicating that the courier had attempt delivery but no one was available to receive. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date or self-collect from the nearest carrier office usually within certain period before it is shipped back to sender. It also might occur that the Customer does not find a note. In this case, it is the Customer’s responsibility to track his/her orders online, on the carrier’s website, in order to receive information on it as soon as possible.

c) Late delivery

A parcel may not be delivered in the expected time allotment given by the carrier. If the delay extends too long, the Customer can contact TONIDO TECH in order to open an inquiry to establish the whereabouts of the parcel: the parcel may be lost.

d) Loss of the parcel

Should such a situation arise, TONIDO TECH is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, the Customer is also bound to the same time-frames:

In order for TONIDO TECH to officially declare a parcel lost, the Customer has seven (7) working days to declare the loss of a parcel starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.

If the parcel was declared as lost within the above mentioned time, TONIDO TECH will attend to filing a claim with the carrier. TONIDO TECH may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible.

The final response related to claims is given by the carrier within a one to three week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and TONIDO TECH informs the Customer. In this case, and in accordance with the customer’s wishes, TONIDO TECH can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.

e) Reception of the parcel

When the items are delivered to the Customer, the latter will be asked to sign for the goods as acknowledgment of receipt.
All the parcels are sent in cardboard box/flyers and secured with bubble wrap/sponge sheet.
The Customer must check the parcel. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.
Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by TONIDO TECH. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to TONIDO TECH can be sent back to the Customer provided that he/she repays the delivery fees.

d) Error on Invoice

Should any mistakes appear on the Customer’s invoice, he/she must inform TONIDO TECH by telephone, fax, e-mail or posted mail that the received items do not comply in nature, quality or quantity to what was ordered and invoiced.
Any claim of non-conformity must be submitted before 12:00pm on the working day that follows the delivery of the parcel. Any claim that doesn’t satisfy the above mentioned conditions within the time allowed will not be taken into account and TONIDO TECH will refuse any responsibility in the matter.

e) Strikes and “Force Majeure” Events

Should carriers be on strike or should any “force majeure” event occur and slow down or stop the delivery of parcels, TONIDO TECH will do its best to inform the Customer of the status of the shipment.

f) Exportation control and local legislation (outside Malaysia)

The Customer should check with the local authorities of his/her geographical residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in his or her respective country.
The Customer should inquire at local authorities on the legalities of importing or using the services and items ordered.
The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
TONIDO TECH cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.

8) Returns

Important information: if the customer decides to return goods for repair to TONIDO TECH or directly to the manufacturer or to an authorized technical centre, whether the unit is in its warranty period or not, if the fault does not fall within the manufacturer’s warranty, the authorized technical centre will issue a quote which, if refused by the customer, will lead to the compulsory settlement of warranty handling fee.
TONIDO TECH is not involved in this procedure as the fees are fully repaid to the issuing technical centre. The average cost is between RM50 to RM70.

Subsequently, TONIDO TECH may charge a handling fee which varies on certain products during warranty claim. The limited products are those that do not have local distributor and/or requires special service in order to perform the warranty replacement.

The Customer must inform TONIDO TECH before returning the product for warranty claim, TONIDO TECH will advise accordingly depending on the nature of the product whether should the Customer send back to TONIDO TECH or directly to the manufacturer.

a) Returns Process and Conditions

i) Conditions – An item is understood as a whole unit. Accordingly, if the Customer ordered a pack and he/she is unsatisfied with one element of the package, he/she must send back the whole package. TONIDO TECH reserves the right to return incomplete items to the Customer.

NB: Any parcel that does not comply with this procedure will not be treated as a priority.

ii) Procedure – Prior to returning an order, the Customer must inform TONIDO TECH of his/her desire to do so. This is possible by phone, e-mail, fax or posted mail. The time allowed for the Customer to contact the Customer Care department depends on the nature of the return.

TONIDO TECH recommends that the Customer return the goods in such a manner that it may be traced to ensure its arrival at the given address. Contrarily, should the parcel not arrive at its final destination, the Customer would not be able to open an inquiry with the carrier to locate it. The Customer understands that a parcel that is not sent by TONIDO TECH cannot be taken under the responsibility of the latter. The addresser is the only one in a position to ask the carrier to open an inquiry.

Packaging

Wrap the elements up with shockproof material. There must be a sufficient amount of protection around the elements so that they do not touch the inner surfaces or move inside the box.
If you wish to return your item with some material that was not bought from TONIDO TECH (e.g. you are returning a printer with ink cartridges that were not acquired from TONIDO TECH), you must contact our Customer Care and list these items on the invoice of the item you are returning.
Important note: Do not write anything on the item’s original packaging.

Clearly write the RMA number(s) on the cardboard box, next to the given delivery address in capital letters. Should the Customer have several RMA numbers, he/she must write each of them on the parcel. Should the Customer need to use several parcels to send his or her items, he or she must write the RMA numbers on each box which correspond to the boxes’ content.

Write the given delivery address

The Customer’s data should also appear on the parcel. It is very important to write the RMA number(s) on the parcel.

NB: If the return is made for an illegitimate reason, the item may be rejected and sent back to the Customer at the Customer’s expense. Contrarily, the reason for the return may be amended. Should this be the case, the Customer will be informed by e-mail and his/her return will be treated according to the newly amended reason.

The Quality Service department of TONIDO TECH is not an appraiser. A device with flaws or defect problems may be sent to the appropriate manufacturer after-sales department. In this case, the applied procedures will be the ones expressly recommended by the manufacturer.

b) Return a faulty item under warranty to the manufacturer

i) Please read the Returns Process and Conditions beforehand.

ii) If the goods develop a fault during the warranty period, the Customer has the right to return the goods to us so that we can send them off to be repaired under warranty on his/her behalf.
However the Customer should note that this will result in a significant delay in the goods being returned to him/her.
If the Customer returns the goods to TONIDO TECH, he should consider:
– the time for the goods to reach us,
– the time for us to process the return,
– the time to send the goods to the manufacturer,
– the time the manufacturer needs to process the return,
– the time for TONIDO TECH to receive back the goods from the manufacturer, and
– the time to return the goods to the Customer.

So we recommend in most cases that the Customer sends the goods that are covered under a manufacturer’s warranty directly to the manufacturer for repair.

c) Return a faulty item under warranty to TONIDO TECH

i) Please read the Returns Process and Conditions beforehand.

ii) If the Customer decides to return the goods to TONIDO TECH, the Customer Care department will issue an RMA file number. The Customer will have to send back the item complete with all original accessories (user’s manual, cables, remote control, warranty card, pouch, charger…) in its original packaging even if it was opened.

NB: Any item received in poor conditions may be considered as out of warranty by the technical centre.

The Customer must systematically state his/her order reference, his/her name and complete address if he/she wants his/her request to be processed efficiently.

NB: Any parcel that does not comply with this procedure will not be treated as a priority.

d) Dead-on-Arrival Returns

i) Please read the Returns Process and Conditions beforehand.

ii) DOA Application – The Customer must communicate that he/she has received a faulty item before 10am the next working day following the day of delivery. When the Customer files his return he/she must specify the motive of the return.

Some manufacturers attend to and manage DOAs with the Consumer directly. TONIDO TECH’s Customer Care department will provide the Consumer with the name, address and procedures for the manufacturers. Afterwards, the Consumer will have to contact the manufacturer who will proceed with a standard replacement after having acknowledged the defect.

In regard to other her manufacturers, TONIDO TECH’s Customer Care department will issue the Customer an RMA file number. The Customer will have to send back the item in its original packaging even if it was opened. All the original accessories will also have to be included (user’s manual, cables, remote control, warranty card, pouch, charger…).

The Consumer must systematically state his/her order reference, his/her name and complete address if he or she wants his or her request to be processed efficiently.

IMPORTANT NOTE: Only the items with a proven DOA defect stemming from the manufacturer will be accepted. Otherwise, the item may be returned to the Customer, at his/her own expense, or the reason of return amended by an appropriate one.

iii) Disqualifications

Items with an unproven DOA by our Quality Service department or an expert from the technical centre.

Flaw due to misuse of the item.

Items opened or dismantled.

Damages, flaws, failures or defects due to external origins.

Settings accessible to the user without dismantling the item, such as image, sound, contrast settings.

Repairs and damage of the device due to a repair executed by parties other than the ones agreed upon by the manufacturer.

Damages due to corrosion, oxidization, poor connection or a power supply problem.

Damages due to a power supply problem should not be understood as a power supply problem internally related to the device, but as an external power supply problem, such as a connection to a defective plug.

e) Returns due to a referencing error

i) Please read the Returns Process and Conditions beforehand.

ii) Processing of a Poorly Referenced Return – The Consumer is entitled to a three (3) working day period starting from the date he/she received the product(s) to inform TONIDO TECH that the received item(s) does(do) not correspond to what was ordered (compatibility, reference mistake; size, colour, technical specification problem, item completely different …) so that TONIDO TECH ‘s Customer Care department can issue the Customer an RMA number.

The item must be returned in good condition, in its original packaging, unopened, remain sealed if applicable with all the included accessories (cables, user’s manual, CD, etc.).

The Consumer must systematically state his/her order reference, his/her name and complete address if he or she wants his or her request to be processed efficiently.

iii) Process – Once the parcel is received and accepted by TONIDO TECH, and depending on the nature of the item, the available stock and the Consumer’s wishes, TONIDO TECH will provide the Customer with an opportunity to return the originally ordered item or to replace it with another one of equal value.

Conclusion : We reserve the right not to proceed with the warranty claim should there be a disagreement on the warranty claim method and/or handling fee amount. Alternatively, we may choose to provide full refund on the exact amount the customer purchased.

9)  Security

i) Website pages on which payment are processed are protected by a 1024bit certificate.

ii) If you have any queries or issues regarding security at TONIDO TECH please contact us at support@tonidotech.com

iii) We will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorised access to information you may provide.

10) Liability

TONIDO TECH is released from its delivery obligations in the event of circumstances which are entirely out of our control, i.e. carrier strikes or natural disasters.

TONIDO TECH recommends that the Customer check that no data (photos, videos, music, other data…) be left on his/her device before sending it to our Quality Service department or to the manufacturer technical centre. TONIDO TECH cannot be held responsible should any data be lost.

TONIDO TECH refuses to accept responsibility for the misuse or inappropriate use of the items the Customer ordered.

The items TONIDO TECH sells are usually covered by a warranty insured exclusively by the manufacturer. Terms and Conditions are stated in the warranty leaflet included in the box or within the manufacturer’s Terms and Conditions.

Should the Customer be a company or should the goods be partly or totally intended for professional use, TONIDO TECH cannot be held responsible for any consequences related to the use of a product while the Customer is engaged in his/her professional activity, whether directly or indirectly, whatever the reason. TONIDO TECH’s responsibility is limited to the price paid for the acquired goods.

The fact that the item is inoperative, should it be partly or totally due to software or hardware incompatibility, cannot generate any compensation or refund or engage TONIDO TECH’s responsibility.

The websites directly or indirectly linked to TONIDO TECH website (www.tonidotech.com) are not administered or controlled by TONIDO TECH. Consequently, TONIDO TECH cannot be held liable for the information stated on those sites. Links to third party websites are provided for convenience only and therefore, TONIDO TECH cannot be held to guarantee the veracity or the reliability of their content.

11) Vouchers

i) We offer free Coupons to customers as a marketing tool, and we offer Gift Vouchers to customers for purchase. Coupons may not be used to purchase Gift Vouchers, or be used in conjunction with any other offer where we decide at our sole discretion that they may not be used. Coupon types may vary in terms of free shipping, discount etc. Only selected products are entitled for selected types of coupon.

ii) Gift Vouchers must be redeemed at our websites, or by phoning our offices. If a change of currency between the voucher and the order is required, the exchange rate used will be our current rate decided at our sole discretion.

iii) Gift Vouchers have a no cash redemption value and are not transferable or assignable.

iv) Any unused balance will be held in the recipient’s Gift Voucher and used at any time up to the expiry date of the voucher. However, if the order value (i.e. product cost, tax and any applicable P&P charges) exceeds the amount of the Gift Voucher, the balance must be paid by credit or debit card.

v) Gift Vouchers and unused portions of Gift Vouchers expire on the date listed on the voucher, where permissible under applicable law.

12) E&OE

Errors and omissions must be excepted.

T H E  E N D  O F  A G R E E M E N T